Q: How is my Membership “Personalised” – Where is the value?
A: Our team is lead by an experienced Physiotherapist who (if needed) oversees your program, looks at your scans, talks to your practitioners and checks with your Instructor about your progress.
Our incredible team of instructors, with a vast amount of knowledge and experience, work closely together, so you get the best of all our combined training.
Membership includes Private classes and access to Reformer Circuit training on top of your regular classes – both of which can be booked to suit your personal schedule. All clients have different needs and goals. We are committed to helping you establish a regular effective exercise program that leaves you amazed with what your body can achieve and how good you can feel.
Q: Can I suspend my Membership?
A: Yes, absolutely you can. If you’re going away for two weeks or more you simply pay an admin fee of $10 for us to put your payment and your permanent slot on hold until your restart date. You just have to give us 2 days notice to get this organised for you.
Q: Is it $10 a week the whole time I’m away?
A: No, it is only a one-time fee for the time you’re away.
Q: What if I go away more than once in a year?
A: No problem, you just let us know with 2 days notice and we can suspend your membership again. For each time you suspend your membership a $10 admin fee will apply.
Q: Will I lose my time slot if I go away on holiday?
A: No, not if you choose to suspend your account and pay the $10 admin fee. With your membership you are guaranteed your preferred time slot, even if you go on holiday and put your membership on hold for a few weeks. It all reactivates as soon as you return.
Q: What if I can’t make it to my scheduled class (illness, other appointment, etc.)?
A: During COVID, our cancellation policy is 8 hours before your class, to allow easy rescheduling for COVID health reasons. However, we have increased our rescheduling policy so that any early cancellation classes can be used within 5 weeks (previously 1 week).
